Return and Refund Policy
Thanks for shopping at Shiatsu Bodywork Academy.
We trust that you will be satisfied with your decision to purchase one of our courses. However, we understand that circumstances change and if you are not entirely satisfied with your purchase, we’re here to help. Please read on for our return and refund policy.
Please note, we do not offer refunds on courses. However, if you give us at least 14 days notice if you are unable to attend a course, we will assist you to:
- transfer your booking to the same course held at a later date, or
- credit your payment toward another course of your choice, or
- transfer your booking to another person
If you do not make contact with us at least 14 days prior to the course start, we will at our discretion recommend one of the above actions or require you to forfeit your booking and you will lose any payments you have made. This is because it is usual for us to pay our venues by 14 days prior and should the course not be filled would need to cover this cost ourselves.
As we hold courses with a limited number of participants and tickets may sell out, giving at least 14 days notice will also allow us to offer your spot to another student.
Should you be unable to attend a course or continue your training while on a payment plan, all fees are payable in full on exit of the program, or remain due as per the original payment plan.
If a course needs to be cancelled for any reason, including causes outside of our control (for example, but not limited to, natural disaster or government restrictions), an alternative date will be offered and your booking transferred to the postponement date or one of the above options can apply.
Payments made via Paypal will be refunded minus any Paypal fees incurred.
Any donations through the Pay-it-forward Scheme are refundable ONLY within 14 days of purchase. After this time, they may be allocated to another student and are therefore strictly non-refundable. We very much appreciate your donation to help another student. Thank you!
If you have booked accommodation (where available) with your course, please note that accommodation is fully refundable until three (3) days prior to the check-in date for camping or seven (7) days for caravan/rooms. After this no refunds shall be expected and shall be granted at our sole discretion.
If you have any questions on how to change your booking, please contact us.